Tour Operations (Head Office)

Available at Apprenticeship and Advanced Apprenticeship levels, our programmes in Tour Operations help businesses operating in the travel and tourism industry to improve the efficiency and effectiveness of their operations at Head Office.
Through developing a good understanding of the industry and sharpening their skill set, employees learn how first-rate customer service, management and sales skills can make a positive contribution towards the development of business.

Apprenticeship (Level 2)
This programme concentrates on giving customers a positive impression, ensuring actions reduce health and safety risks,
developing effectiveness at work, and helping to develop positive relationships.

Advanced Apprenticeship (Level 3)
This programme focuses on developing the skills necessary to improve the customer relationship and generate increased travel and tourism sales. Employees will be required to maintain supportive relationships with customers, organise promotional activities, monitor customer feedback and analyse tourism data.